“Till date, 102 notification have been issued to officers under this service and 64 have been determined. BSNL now has an official page on Facebook to join with individuals,” an authority said.
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The Minister has asked BSNL and different worries to utilize the online networking, taking after which it held a workshop for officers responsible for open grievance redressal in every telecom circle. As a major aspect of its endeavors to venture up, BSNL has outsourced its call focus action to the main office that handles comparative assignments for driving telecom administrators. On top of that, BSNL has designated an office to investigate issues raised by supporters on online networking locales. Whenever reached, BSNL CMD Anupam Shrivastava affirmed that the objection observing component on online networking is as of now up and running. “We have begun preparing our officers to handle grumbling on online networking taking after the pastor hailing the issue. At whatever point we get grumbling on our Facebook page, we begin sending it to the client care office, which then connects with the distressed client,” he included. “BSNL reported working benefit after quite a while and inside of the year and a half of the new government coming to control. This is an indication of the change in administrations.”
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“Since we are sending new hardware, our ability to handle more clients is expanding. That is the reason we dispatched free night calling administration as we can deal with huge activity now. We have most across the board system in the nation which we are quickly enhancing,” Shrivastava said. As indicated by Trai rules, purchasers can enroll their objections by ringing the client care or shooting off an email to the telecom administrator.
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